Customer Care
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Privacy policy
MALAM Ltd Company is the owner of MalFast.
MalFast (“us”, “we”, or “our”) and the operator of www.malfast.com, website (the “Service”).
We provide you with the policy of the site when you use our services to obtain, use and disclose your personal data and the consequent impact associated with such information. In order to receive a service from MalFast, your data must be accessed and used to provide and improve the service. When you request this service, you agree to collect and use the data in accordance with this policy
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Collection and use of information
We collect various types of information about you to facilitate the provision of service to you and benefit from them as well as the improvement and development of this service in a way that makes you a place of satisfaction and gratitude for the service provided to you.
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Reasons for using the data
When submitting your application to MalFast, we will request the collection of certain data that will be used for different purposes,
• To facilitate the provision and maintenance of the service.
• Allows you to share interactive features in our service when you choose to do so.
• To provide customer care and support after purchase.
• To inform you of any changes to the services provided.
• To perform a specific performance and quality of service analysis so that we can improve the service.
• To monitor and control the use of the service in accordance with the policies.
• To detect and prevent technical problems before they occur and address them if they occur.
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Data security and disclosure
The security of your data is important to us, and in no way can your data be shared or disclosed with any party outside the scope of this policy. We at MalFast will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, your personal data will not be transferred or disclosed to an organization or state unless there are sufficient controls and justifications in place, including the security of your data and other personal information.
But you should know that there is no way to send online, or electronic storage method is 100% safe.
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What data is collected
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- Personal Data
When applying for MalFast, we may ask you to provide us with personally identifiable information for your purpose of communication, and the most important data required, but not limited to, the following:
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Email address
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First name and last name
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Telephone number
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Clear address including building number, neighbourhood, city, state, zip code, etc.
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Cookies and usage data
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- Usage data
We may also collect information about how to access and use the Service ("Usage Data"). This usage data may include information such as your computer's IP address, browser type, browser version, service pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
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- Trace and cookies
The tracking techniques used are beacons, signs and texts to collect and track information and to improve and analyze our service. We use cookies and similar tracking techniques to track activity on our service while retaining certain information.Cookies are files that contain a small amount of data that may include a unique identifier that is anonymous. Cookies are sent to your browser from the website and stored on your device.
You can instruct your browser to reject all cookies or to indicate that a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Examples of cookies we use:
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Session cookies: We use session cookies to run our own service.
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Cookies preferences: We use cookies to remember your preferences and settings.
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Security Cookies: We use security cookies for security purposes.
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Data transfer
Your information - including personal data - may be transferred to computers outside the state or other state where data protection laws may differ from those of your jurisdiction. If you are located outside Turkey and choose to provide information to us, please note that we are transferring and processing data, including personal data, to Turkey. By agreeing to this Privacy Policy, your submission of such information constitutes your agreement to such transfer.
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Legal requirements
Malfest may disclose your personal data in good faith that such action is necessary to:
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To comply with a legal obligation.
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To protect and defend the rights or property of the store.
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To prevent or investigate any potential service-related violations.
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To protect the personal safety of service users or the public.
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To protect against legal accountability.
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Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting a new privacy policy on this page.
We will notify you by email and / or notice of our service before the change becomes effective and update the "Update Date" at the top of this Privacy Policy.
We recommend that you periodically review this Privacy Policy for any changes. Changes to this privacy policy apply when posted on this page.
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Contact us
If you have any questions or concerns about this Privacy Policy, please contact us by email: sales@malfast.com
1. PARTIES
This Agreement has been signed by the following parties in accordance with the following terms and conditions.
A. ‘RECEIVER’; (hereinafter referred to as "BUYER")
B. ‘SELLER’; (hereinafter referred to as "SELLER")
NAME SURNAME:
ADDRESS:
By accepting this agreement, if the BUYER approves the order subject to the contract, the buyer accepts in advance that he will be under the obligation to pay the mentioned subject fees and any additional fees such as cargo fee and tax.
2. DEFINITIONS
In the application and interpretation of this agreement, the following terms shall refer to the written explanations against them.
MINISTER: Minister of Customs and Trade,
MINISTRY: Ministry of Customs and Trade,
LAW: Law No. 6502 on Consumer Protection,
REGULATION: Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188)
SERVICE: The subject of any consumer transactions other than providing goods for a fee or interest or for which they are committed to be carried out,
SELLER: A company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf or account of the goods offering,
BUYER: A natural or legal person who acquires, uses or benefits from a product or service for commercial or non-professional purposes,
SITE: Website of the SELLER,
ORDERING ORDER: A natural or legal person requesting a good or service through the website of the SELLER,
PARTIES: SELLER and BUYER,
CONTRACT: This agreement concluded between the SELLER and the BUYER,
GOODS: Refers to the movable goods subject to shopping and software, sound, images and similar intangible goods prepared for use in electronic environment.
3. TOPIC
This Distance Sale Agreement (“Agreement”) is issued in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The parties to this Agreement acknowledge and declare that they know and understand the obligations and responsibilities arising from the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts under this Agreement. The subject of this Agreement; Buyer's electronic order for the purchase of the Seller's Goods / Services from the domain name [www.malfast.com] (“Website”) of MALAM FOOD TECHNOLOGY CONSTRUCTION GENERAL TRADE LIMITED COMPANY (“MALAM COMPANY”) the sale and delivery of the goods / services with the qualifications specified in the Contract, the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts in accordance with the provisions of the parties constitutes the determination of rights and obligations. The conclusion of this Agreement shall not prevent the execution of the provisions of the website membership agreements concluded by the parties separately with MALAM COMPANY. Accept and declare.
The prices listed and announced on the site are the sales price. The announced prices and promises are valid until the update is made and changed. The prices announced on time are valid until the end of the specified period.
4. SELLER INFORMATION
Commercial Title:
Address:
Telephone:
Seller Mersis No:
Seller Email Address:
Shipping Company to Send to Seller
malfast.com contact number: 00905523522088
5. BUYER INFORMATION
Person to deliver
Delivery address
Telephone
Email / username
6. ORDERING PERSON INFORMATION
Name / Surname / Title
Address
Telephone
Email / username
7. PRODUCT / PRODUCT INFORMATION ABOUT THE CONTRACT
7.1. The main characteristics (type, quantity, brand / model, color, number) of the good / product / product / service are published on the website of the SELLER. If the campaign has been organized by the seller, you can review the basic features of the product during the campaign. Valid until the campaign date.
7.2. The prices listed and announced on the site are the sales price. The announced prices and promises are valid until the update is made and changed. The prices announced on time are valid until the end of the specified period.
7.3. The sales price of the contracted goods or services, including all taxes, is shown below.
Product Description Quantity Unit Price Search Total
(VAT included)
Shipping Amount
Total:
Payment Method and Plan
Delivery address
Person to deliver
Billing address
Order date
Delivery date
Delivery method
7.4. The shipping fee, which is the shipping cost of the product, will be paid by the BUYER.
8. INVOICE INFORMATION
Name / Surname / Title
Address
Telephone
Fax
Email / username
Invoice delivery: Invoice order along with order to invoice address during delivery
It will be delivered.
9. GENERAL PROVISIONS
9.1. The BUYER accepts, declares and undertakes that it has read the preliminary information on the basic characteristics, sales price and payment method and delivery information on the website of the SELLER and gives the necessary confirmation in electronic medium. The receiver; Confirmation of the preliminary information electronically, before the establishment of the distance sales contract, the address to be given to the BUYER by the SELLER, the basic features of the products ordered, the price of the products including taxes, payment and delivery information also accepts and declares that the correct and complete .
9.2. Each product subject to the contract shall be delivered to the person and / or organization at the address indicated by the BUYER or the BUYER within the period specified in the preliminary information section of the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal period of 30 days. In the event that the product cannot be delivered to the BUYER during this period, the BUYER reserves the right to terminate the contract.
9.3. SELLER, the product subject to the contract in full, in accordance with the qualifications specified in the order and warranty documents, user manuals, information and documents required by the job to be delivered, free from any defects according to the requirements of legal regulations, in accordance with the standards of business accuracy and honesty performance to maintain, raise and maintain the quality of service, to show due care and attention during the execution of the work, to act with prudence and foresight, and undertakes.
9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and expressly approving it before the expiry of the performance obligation arising from the contract.
9.5. If SELLER fails to fulfill the contractual obligations in the event that the product or service subject to the order becomes impossible to fulfill, it shall acknowledge, declare and undertake that it shall notify the consumer in writing within 3 days of the date it is learned and shall return the total price to the BUYER within 14 days.
9.6. The BUYER agrees, declares and undertakes that the Supplier shall endorse the contractual obligation to deliver the product subject to the contract in case the product subject to the contract is not paid and / or canceled in the bank records for any reason.
9.7. BUYER, in case of unfair use of the credit card of the BUYER after the delivery of the product subject to the contract to the BUYER or the BUYER and the person and / or organization at the address indicated by the BUYER, the BUYER shall not be paid to the SELLER by the relevant bank or financial institution. The seller accepts, declares and undertakes that he will refund the shipping expenses to the SELLER within 3 days.
9.8. The SELLER accepts, declares and undertakes that if the seller fails to deliver the product subject to the contract within the period due to force majeure conditions, such as the occurrence of unforeseen advance and / or delaying and / or delaying situations occurring against the will of the parties. The BUYER shall have the right to demand the cancellation of the order, the replacement of the contracted product with the precedent, if any, and / or postponement of the delivery period until the elimination of the preventive situation. If the order is canceled by the BUYER, the product amount is paid to the BUYER in cash and in advance within 14 days in the payments made by the BUYER in cash. For the payments made by the BUYER by credit card, the product amount is returned to the related bank within 14 days after the order is canceled by the BUYER. The BUYER may take 2 to 3 weeks to reflect the amount returned to the credit card by the SELLER to the BUYER account, since the amount reflected in the BUYER's accounts after the return to the bank is entirely related to the bank transaction process. accept, declare and undertake that it cannot hold responsible.
9.9. SELLER, address, e-mail address, fixed and mobile phone lines and other contact information specified by the BUYER on the registration form or subsequently updated by the BUYER by letter, e-mail, SMS, phone call and other means of communication, marketing, notification and has the right to reach the BUYER for other purposes. By accepting this agreement, the BUYER accepts and declares that the SELLER may engage in the above mentioned communication activities against him.
9:10. The BUYER shall inspect the goods / services subject to the contract before receiving them; dents, broken, package torn etc. damaged and defective goods / services will not receive delivery from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The obligation to protect the goods / services after delivery is the respon.
9:11. If the BUYER and the credit card holder used at the time of the order are not the same person, or if a security vulnerability is detected for the credit card used in the order before the product is delivered to the BUYER, the SELLER shall provide the identity and contact information of the credit card holder to the previous month of the credit card used in the order. or the holder of the card may request the BUYER to submit the letter stating that the credit card belongs to him. The order will be frozen until the BUYER obtains the information / documents subject to the request and if the aforementioned requests are not met within 24 hours, the SELLER has the right to cancel the order.
9:12. The BUYER declares and undertakes that the personal and other information provided by the SELLER while becoming a member of the SELLER's website is fair, and that SELLER shall indemnify all damages to be incurred due to the unfairness of the SELLER immediately upon the first notification of the SELLER.
9:13. The BUYER agrees and undertakes to comply with the provisions of the legal regulations and not to violate them while using the SELLER website. Otherwise, all legal and penal obligations to be incurred shall bind the BUYER completely and exclusively.
9:14. The BUYER may not use the SELLER's website in any way disrupting public order, contrary to general morality, disturbing or harassing others, for a purpose contrary to the law, in a way that may violate the material and moral rights of others. In addition, members may not engage in activities that prevent or make it difficult for others to use the services (spam, virus, trojan horse, etc.).
9:15. Links to other web sites and / or other content that are not under the control of the SELLER and / or owned and / or operated by other third parties may be provided on the website of the SELLER. These links are provided to the BUYER for ease of referral and do not support any website or the person operating the site and the Link does not constitute a guarantee for the information contained in the website.
9:16. Any member violating one or more of the provisions of this Agreement shall be personally and legally liable for such violation and shall keep the SELLER free of the legal and criminal consequences of such violations. Also; In the event that the case is transferred to the legal field due to this violation, the SELLER reserves the right to demand compensation against the member for failure to comply with the membership agreement.
10. RIGHT TO CANCELLATION
10.1. BUYER; In case the distant agreement is related to the sale of goods, the product itself or to the person / organization at the address shown within 14 (fourteen) days, provided that the SELLER to notify the SELLER without any legal and criminal liability and without giving any reason can use the right to withdraw from the contract. In distance contracts for the provision of services, this period starts from the date of signing the contract. The right of withdrawal cannot be used in the service contracts that have started to be executed with the approval of the consumer before the right of withdrawal expires. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. By accepting this agreement, the BUYER agrees in advance that he is informed about the right of withdrawal.
10.2. In order to exercise the right of withdrawal, the seller shall be notified in writing by registered mail, fax or email to the SELLER within 14 (fourteen) days and the product shall not be used in accordance with the provisions of the ler Products that cannot be used Cay. If this right is exercised,
a) The invoice of the product delivered to the 3rd party or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. The invoices issued on behalf of the institutions cannot be completed unless the RETURN INVOICE is issued.)
b) Return form,
c) The products to be returned must be delivered in complete and undamaged condition with the box, packaging, standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notification to the BUYER and to receive the return within 20 days.
e) If there is a decrease in the value of the goods due to a reason caused by the BUYER's defect or if the return becomes impossible, the BUYER shall be liable to compensate the damages of the SELLER at the fault rate. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product during the right of withdrawal.
f) If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign shall be canceled.
11. PRODUCTS NOT AVAILABLE
Underwear, underwear, swimwear and bikini bottoms, make-up items, disposable products, goods which are prepared in accordance with the BUYER's request or clearly personal needs and which are not suitable to be returned back, goods that are in danger of rapid deterioration or the possibility of passing expiration date are delivered to the BUYER. products that are unsuitable for health and hygiene to be returned if the package is opened by the BUYER after being delivered, products which are mixed with other products after delivery and which are not possible to be separated by their nature, Goods related to periodical publications such as newspapers and magazines, services or royalties delivered to the consumer, audio or video recordings, books, digital content, software programs, data storage and storage devices, computer consumables, packaging BUYER filed by the return if required by the regulation is impossible. Furthermore, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal for the services started with the approval of the consumer.
Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) can be returned unpacked, untested, unspoiled and must not be used.
12. STATUTORY AND LEGAL RESULTS
If the BUYER defaults in the case of payment by credit card, the BUYER accepts, declares and undertakes that he will pay interest under the credit card agreement with the cardholder bank and be liable to the bank. In this case, the relevant bank may apply legal remedies; and in case the BUYER is in default due to the debt, the BUYER accepts, declares and undertakes that the SELLER will pay the loss and loss due to the delayed performance of the debt.
13. AUTHORIZED COURT
Complaints and objections in disputes arising from this agreement shall be filed with the arbitral tribunal or consumer court where the consumer settlements or consumer transactions are located within the monetary limits specified in the following law. Information on the monetary limit is as follows:
The value for applications to consumer arbitration committees for 2017, effective from 01/01/2017:
a) District consumer arbitration committees in disputes below 2,400 (two thousand four hundred) Turkish Liras,
b) Provincial consumer arbitration committees in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred ten) Turkish Liras in the cities with metropolitan status,
c) Provincial consumer arbitration committees for disputes below 3,610 (three thousand six hundred ten) Turkish Liras in the centers of the provinces which are not metropolitan status,
ç) Provincial consumer arbitration committees have been charged with the disputes between 2.400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred ten) Turkish Liras in the districts of provinces that are not metropolitan.
This Agreement is for commercial purposes.
14. ENFORCEMENT
When the BUYER makes the payment for the order placed on the Site, it shall be deemed to have accepted all the terms of this agreement. The SELLER shall be obliged to make the necessary software arrangements in order to receive confirmation that the BUYER has read and accepted this agreement on the site prior to the realization of the order.
SELLER:
BUYER:
DATE: